AI coverage on WhatsApp and email, 24/7
TJagent AI customer service answers overseas buyers on WhatsApp and email around the clock. It answers product and specification questions from your company model and product library, sends product images by keyword, records each buyer’s requirements and updates their stage. Quotes, contracts, complaints and anything it cannot handle go to the rep responsible for that country.
What WhatsApp AI customer service is
WhatsApp AI customer service is an AI assistant that answers customers on WhatsApp: it replies from the material your company provides, records requirements and passes decisions that need a person to your sales team. For export teams, the first problem it solves is time zones. Overseas buyers often write while your team is asleep, so the AI picks up the inquiry and records what the buyer needs before your reps start the day.
TJagent AI customer service covers WhatsApp Business, your own WhatsApp connected by QR code and company email, answering from your company model and product library. Quotes, contracts and complaints go to the rep responsible for that country.
How the AI handles inquiries
- 01
Connect channels
WhatsApp Business, your own WhatsApp connected by QR code, and company email
- 02
Prepare material
Company model and product library: company profile, specifications, product images and keywords
- 03
Set the persona
Name, role, tone and rules for the assistant, such as no direct quotes and no delivery promises
- 04
Handle conversations
Answer questions, send product images, record requirements and update customer stages
- 05
Hand off to people
Quotes, contracts, complaints or requests for a person go to the responsible member, and the AI stops replying
WhatsApp AI customer service capabilities
- One inbox
- All WhatsApp conversations in one place, with the customer profile (owner, stage, score, notes) alongside. Your team can step in at any time, and each message shows whether it came from the official or personal number.
- Product images by keyword
- When a buyer mentions a keyword from your product library, the AI sends the matching product image.
- Stages updated automatically
- New, potential, target and interested. The AI updates the stage from the conversation and records requirements and next steps.
- Two hand-off modes
- “Manager contacts customer”: the AI shares the name and number of the colleague taking over. “Customer contacts manager”: the buyer is asked to reach out, useful within the 24-hour window of the official number.
- Separate personas per number
- The outbound official number and the inbound personal number can each have their own identity and rules.
- Email handled too
- Outreach emails and AI service emails are grouped into conversations by customer.
Who it is for
- Export teams working across time zones that miss inquiries overnight
- Factories with high inquiry volume where reps repeat the same product answers
- Teams that assign inquiries to different reps by country
WhatsApp AI customer service
FAQ
Will the AI make up prices?
The AI answers from your company model and product library. Quotes, contracts, complaints and anything outside the product library go to the responsible rep. We recommend adding rules such as “no direct quotes” and “no delivery promises” to the persona.
What material do we need to provide?
Your company model and product library: company profile, main products, specifications, product images and keywords, plus the assistant’s persona (name, role, tone and rules). The more complete the material, the more accurate the answers; anything outside the product library goes to a person.
Can we use our existing WhatsApp number?
Yes. Connect it by scanning a QR code and the AI answers incoming messages on that number. It is used for inbound conversations only, not for bulk sending. Outbound outreach uses WhatsApp Business.
Can our reps step in at any time?
Yes. Reps can join any conversation at any time. After a hand-off or manual takeover, the AI stops replying to that customer and the rep handles the rest.
Can we contact a buyer after 24 hours of silence?
Under WhatsApp rules, the official number cannot send a free-form reply more than 24 hours after the buyer’s last message; you need to wait for the buyer to write again. The “customer contacts manager” hand-off mode suits these cases.
Can it answer emails too?
Yes. The AI replies from your customer service mailbox, and outreach and service emails are grouped into conversations by customer. Company email must use your own domain, which we verify.
Are social media DMs handled by AI too?
Facebook and Instagram DMs are handled by AI with the same hand-off rules as WhatsApp. TikTok DMs are currently receive-only, and replies are sent in the TikTok app.
Where are conversations stored?
Each customer has a dedicated server, where conversations, leads and customer records are stored. The console runs in the cloud for sign-in and management.